Help Centre

Questions,
answered.

Everything you need to know about purchases, the course, Creator Assets and Creator Workspace.

Orders, delivery and support

Purchases & Access

How do I receive my purchase?

Everything is delivered digitally after checkout. Course customers receive access instructions by email, Creator Assets include a download link, and Creator Workspace customers receive a link to duplicate the template into Notion.

What should I do if the email does not arrive?

First, check your spam, junk and promotions folders and make sure you are checking the email address used at checkout. If it is still missing, email us at hello@dinaandagnes.com and include your name and order email so we can help.

Is this a one-time payment or a subscription?

Our course, Creator Assets and Creator Workspace are sold as one-time purchases unless a product page or checkout clearly states otherwise. There are no unexpected recurring charges.

What is your refund policy?

Because our products are digital and access is provided immediately, all sales are final and we do not offer refunds. If you experience a technical or access issue, please contact us and we will do our best to resolve it.

Can I access my purchase on multiple devices?

Yes. You can access your course account, downloaded assets and personal Notion workspace across your own compatible devices. Your purchase is for your personal use and should not be shared, resold or redistributed.

Who should I contact if I need help?

Email hello@dinaandagnes.com with your name, order email and a short description of the issue. Screenshots are helpful when something is not displaying or working as expected.

Learn CapCut with confidence

The Course

What will I learn in the course?

You will learn how to edit polished, modern videos in CapCut from start to finish. The course covers editing fundamentals, pacing, captions, text effects, motion, sound, colour, AI-assisted workflows and export settings for YouTube and short-form platforms.

Who is the course for?

It is designed for YouTubers, Instagram creators, small business owners and aspiring editors who want a clear system for making better videos. It works for complete beginners as well as self-taught creators who want to fill gaps and improve their workflow.

Do I need any editing experience?

No. We start with the essentials and build your skills step by step. If you already know the basics, you can move quickly through the early lessons and focus on the more advanced techniques.

Is the course self-paced?

Yes. You can work through the lessons in your own time, revisit any section whenever you need it and practise alongside the demonstrations at a pace that suits you.

Which version of CapCut do I need?

We teach primarily in CapCut Desktop because it gives you the most complete editing workspace. Many techniques also apply to the mobile and browser versions, although some tools and layouts may differ.

How long will I have access?

Your purchase includes ongoing access to the course, so you can revisit the lessons whenever you need a refresher or want to try a technique in a new project.

Are project files and future updates included?

Yes. Where a lesson uses supporting files, you will be able to download them and follow along. Course improvements and relevant lesson updates are included with your access.

Ready-to-use creative resources

The Creator Assets

Do these assets only work in CapCut?

No. All assets work in CapCut and any major editing software.

Are these beginner-friendly?

Yes. Everything is designed to be simple to use, even if you are just starting out.

How do I use the assets?

Just import them into your editor and drag them into your timeline. No complicated setup is needed.

Will this actually improve my videos?

Yes. These assets are built to make your edits cleaner, more engaging and more professional instantly.

Do I need any extra software or plugins?

No. Everything works directly inside your editing software.

Can I use these assets for commercial projects?

Yes. You get a full licence with all assets, including commercial use across your own content and client work.

Your creator business in one place

The Creator Workspace

What is the Creator Workspace?

It is a complete Notion system to help you plan content, stay organised and manage your creator workflow in one place.

Can I customise my workspace?

Yes. You can edit the layout, colours, categories and content to fit your workflow.

Can I share the workspace with others?

You can share your personal version, but reselling, redistributing or sharing the original template link is not allowed.

Do I need to pay for Notion?

No. Notion's free plan works with all templates.

What is the difference between Lite and Pro?

Lite is a simple planning system. Pro is a full creator business workspace for content, workflow, growth and income tracking.

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